Communication Policy

At EcoScape Solutions, we value clear, timely, and professional communication with our customers. This Communication Policy outlines how we communicate with customers and how customers can contact us regarding services, projects, appointments, and general inquiries.

Customer Communication

We may communicate with customers by phone, text message, email, or other communication methods provided by the customer. Communications may include:

• Appointment scheduling and confirmations
• Service updates and project information
• Estimates, proposals, and invoices
• Questions regarding requested services
• Follow-ups and customer service
• Important updates related to an ongoing project

Text Messages and Phone Calls

By providing your phone number, you agree that EcoScape Solutions may contact you regarding your inquiry, scheduled services, or ongoing project. Message and data rates may apply depending on your mobile carrier.

You may request to stop receiving text messages at any time by replying STOP to a text message or contacting us directly. Opting out of certain communications may affect our ability to provide appointment reminders or important service updates.

Email Communication

We may use the email address you provide to send information related to your inquiry, services, appointments, estimates, invoices, and other customer-related communications.

You may request to stop receiving non-essential email communications at any time. Transactional or service-related communications may still be sent when necessary.

Response Times

We strive to respond to customer inquiries as promptly as possible. Response times may vary based on business hours, service volume, weather conditions, emergencies, and the nature of the request.

Changes to Communication Preferences

Customers may contact EcoScape Solutions at any time to update their contact information or communication preferences. While we will make reasonable efforts to honor communication preferences, certain communications may be necessary to provide requested services or fulfill contractual or business obligations.

Contact Us

If you have questions about this Communication Policy or your communication preferences, please contact EcoScape Solutions using the contact information provided on our website.

EcoScape Solutions reserves the right to update this Communication Policy as needed. Any updates will be posted on this page.